FAQ

    Got a question in mind? Simply select the topic of your choice and if you need more information and support, please feel free to call us at 603 - 2282 7308 or drop us a message [email protected]

    General

    1. What is M&A online?

    M&A online is an internet stock trading system that enables you to trade in local stocks market of Bursa Malaysia Securities Berhad from any corners of the world. You may send orders and access to your trading account information online at any time.

    2. What are the salient features of M&A online?

    Intelligent Buy and Sell Applet

    Order entry and amendment request

    Standing instruction for order management

    Order revision and cancellation

    Real time stock prices, indices, news and intraday chart of Bursa Malaysia Securities Berhad

    Favorite stock watchlist

    Historical stock information and charting

    Current position of your portfolio

    Historical and latest transaction information of your account

    Insufficient stock alert for your sell order

    Current market news and corporate announcements

    Receive your business done report via email

    Straight Through Processing order (also known as “Direct Market Access”)-subject to Company’s approval

    3. What will be the fees/charges to subscribe to M&A online?

    Currently, the M&A online is provided absolutely FREE of charge! However, we reserve the right to impose any charges for the usage of service in future.

    4. What type of transaction is allowed through M&A online?

    You may send normal market orders through M&A online. Off market orders such as married deal and crossing are not available at this moment.

    5. Can I send an odd lot order through M&A online?

    Yes, you may send an odd lot order online.

    6. If I have more than one trading account with M&A, can I request all my trading accounts to be linked to M&A online?

    Yes. You may request all your trading accounts with us to be linked to M&A online.

    7. Can a corporate client subscribe to M&A online?

    Yes. We require the company to submit a separate company’s resolution for online trading.

    8. If I am using M&A online service, can I still give an order to my Dealer’s Representative through phone?

    Yes. The orders given to your Dealer’s Representative will be reflected online. You may view the order in the “Order Detail” screen under the “Order Source” column. Phone orders are indicated as “P”.

     

    Opening Trade Share Account with M&A

    1. How do I trade via M&A online?

    To be able to trade via M&A online, you need to maintain a CDS (Central Depository System) and trading account with us.

    a. Existing Client
    If you are an existing client of us, please access to our M&A online website to register online. Print the Online Agreement, sign and forward the agreement to your Dealer’s Representative or our customer service counter as address below:
     

    Principal Office (HQ)
    No. 45-1
    The Boulevard, Mid Valley City,
    Lingkaran Syed Putra,
    59200 Kuala Lumpur, Malaysia
    Tel : 603 - 2282 7308
    Fax : 603 - 2283 1019
    Email : [email protected]


    Ipoh Branch
    5th & 6th Floor and Unit 8A,
    M&A Building,
    52A Jalan Sultan Idris Shah,
    30000 Ipoh,
    Perak Darul Ridzuan, Malaysia
    Tel : 605 - 241 9800
    Fax : 605 - 255 1015
    Email : [email protected]


    Johor Bahru Branch
    Suite 5.3A, Level 5, Menara Pelangi
    Jalan Kuning, Taman Pelangi
    80400 Johor Bahru, Johor, Malaysia
    Tel : 607 - 338 1233
    Fax : 607 - 333 1088
    Email : [email protected]


    Kuchai Branch
    22A-1 & 22A-2, Jalan Kuchai Maju 1
    Kuchai Entrepreneurs’ Park
    58200 Kuala Lumpur, Malaysia
    Tel : 603 - 7983 9890
    Fax : 603 - 7983 9860
    Email : [email protected]


    Penang Branch
    138-01-08, Anson Cube
    Jalan Anson, 10400 Georgetown
    Pulau Pinang, Malaysia
    Tel : 604 - 226 3878
    Fax : 604 - 226 2738
    Email : [email protected]


    Taman Kheng Tian Branch
    9-1-33, Taman Kheng Tian, Jalan Van Praagh,
    11600 Georgetown
    Pulau Pinang, Malaysia
    Tel : 604 - 288 8788
    Fax : 604 - 609 0919
    Email : [email protected]
     

     

    b. Not a client yet
    You may apply online and our customer service officer will get in touch with you for the necessary forms and documents to be completed.

    2. What are the documents required to be submitted when applying to subscribe to M&A online trading?

    a. Existing client

    Online Trading Agreement

    b. New client

    M&A Individual Account Application Form and supporting documents (3 legible copies of I/C, Form J/EA. Latest 3 months salary slips or bank statements)

    Bursa Malaysia CDS Account Form (FMN070) , RM10.00 account opening fee (waived by us on case to case basis)

    bank statement or other form of supporting document acceptable by Bursa Malaysia Depository Sdn Bhd.

    3. What type of trading account can I open with M&A?

    We offer normal, securitized and margin account. You may contact your Dealer’s Representative or our customer service officer for more information.

    4. I am a foreign citizen, can I use the M&A online trading service?

    Yes, you may open a trading account with us and a CDS account with Bursa Malaysia Depository Sdn Bhd to trade in securities listed on Bursa Malaysia Securities Berhad.

    * Note:
    You need to comply with Bank Negara Malaysia’s foreign exchange rules and regulations.

    5. Can I utilize the online trading facility immediately after I have submitted the online trading application?

    Your online trading account will be activated within 2-3 working days once we received your duly signed and completed documents.

    6. Will I receive any notification from M&A upon activation of my online account?

    Yes. You will receive a notification through your email account.

    Settlement

    1. When do I need to pay for my PURCHASE contract?

    All purchase contracts must be settled on T+2 (before 2.00p.m) in accordance with Bursa Malaysia Securities Berhad’s FDSS rules.

    Note :
    T day is the day on which shares are bought/sold.

    2. How do I make payment for my PURCHASE contract?

    a. Payment through our counters
    You may issue a cheque payable to M&A Securities Sdn Bhd for your account name and forward your cheque to your Dealer’s Representative or drop by to our counters to make the payment.

    b. Payment via direct bank-in
    Alternatively you may bank in your payment to any of our bank accounts stated below:

    For Ipoh clients

    No. Bank Bank Account Number
    1. Maybank Berhad 5080-1070-0650
    2. Maybank 2u.Com 5144-8612-2388
    3. Public Bank Berhad 3092-6564-16
    4. Hong Leong Bank Berhad 048-00211394
    5. RHB Bank Berhad 2080-1600-1327-46
    6. Alliance Bank Malaysia Berhad 08018-001000-9261
    7. CIMB Bank Berhad 8004-9388-43

    For Kuala Lumpur Principal Office and Penang clients

    No. Bank Bank Account Number
    1. Maybank Berhad 5144-8610-4023
    2. Maybank 2u.Com 5144-8612-2388
    3. Public Bank Berhad 3118-7007-26
    4. Alliance Bank Malaysia Berhad 08018-001000-9261
    5. CIMB Bank Berhad 8006-2003-06
    6. Hong Leong Bank Berhad 048-00211394

    For Johor Bahru clients

    No. Bank Bank Account Number
    1. Maybank Berhad 5144-8610-4023
    2. Maybank 2u.Com 5144-8612-2388
    3. Public Bank Berhad 3118-7007-26
    4. CIMB Bank Berhad 8006-2003-06
    5. RHB Bank Berhad 2010-7100-1712-40
    6. Hong Leong Bank Berhad 048-00211394

    Reminder :
    a. All cheques must be made payable to "M & A Securities Sdn Bhd for Clients' Name"

    b. Please indicate your client number and payment details on the bank-in slip and fax it to us at fax numbers below or alternatively you may inform your Dealer’s Representative.

    c. Please be reminded that it’s best practice to take the measures below when making payment to us via cheque deposits or transfer monies to our Clients’ Trust account(s) for purposes of settling outstanding position/trust in your trading account :
    i. To provide the bank-in slip of cheque banked-in/evidence of monies transferred to our Operations Department directly;
    ii. To confirm details of cheque banked-in or monies transferred with our Operations Department directly;
    iii. Double check the official receipts issued/setoff receipts/monthly statement sent to you and inform our Operations Department immediately if there is any discrepancy.
    The above measures will better safeguard your interest and assist us in updating of money received promptly.
    Please contact our Operations Department in respective branches below if you have any queries:
    Kuala Lumpur and Kuchai Branch : 03-2282 1820 (Tel) 03-2283 1019 (Fax)
    Ipoh Branch : 05-241 9800 (Tel) 05-255 1015 (Fax)
    Johor Bahru Branch : 07-338 1233 (Tel) 07-333 1088 (Fax)
    Penang Branch : 04-226 3878 (Tel) 04-226 3738 (Fax)

    d. Payment via online banking
    You may effect online funds transfer through www.pbebank.com.my or www.maybank2u.com.my
     

    3. What happens if I miss the T+2 cut-off time payment for my purchase contract?

    Your shares will be force sold on T+3.

    4. When will I receive my sale proceeds for my SELL contract?

    All delivered sell contracts will be paid on T+2 (by 2.00p.m) in accordance with the Bursa Malaysia Securities Berhad’s FDSS rules.

    5. What happens if I have sold the shares and I do not have sufficient shares in my account?

    Your trade will be bought-in on T+2 or cash settled on T+3 if the buying-in is unsuccessful.

    Note:
    Shortselling is an offence in accordance with Capital Markets And Services Act 2007 (Act 671)

    6. What are the transaction costs that I have to pay for online trades?

    a. Commission
    Commission is at a discount to the normal rate.

    b. Clearing Fee
    Clearing fee for on-market transaction is 0.03% of contract value (maximum is RM1,000.00)

    c. Stamp Duty

    Category Instrument Stamp Duty
    (a)   Shares or stock Ordinary share, Preference share, Loan Stock, Exchange Traded Bond & Sukuk Bond RM1.50 for every RM1,000 or fractional part of RM1,000 of value, subject to maximum of RM1,000
    (b)  Marketable securities Company warrant, Structured warrant, Right (OR, LR), REIT, Closed End Fund, Stapled Securities RM1.00 for every RM1,000 or fractional part of RM1,000 of value, subject to maximum of RM200

    Online Security

    1. How secure is M&A Online trading site?

    M&A Online is secured by the following security technologies to protect your information:

    Secure Socket Layer (128 bit SSL) encryption technology

    Firewall protection

    User ID and Password protection

    Security Trading PIN which is created and only known by you

    2. What can I do to safekeep the security of my account?

    Below are a few recommended precautions that you may wish to take:

    Change your password regularly

    Do not allow any third party to register online on your behalf

    Do not reveal your password/PIN to anyone

    Do not write down your password/PIN where someone can find or figure out

    Always remember to logoff the system when you are away from your PC

    3. What happens if I fail to log in after several attempts?

    Your User ID and Log-on Password will be blocked and access to the restricted pages will be suspended after three unsuccessful log-ins. For immediate release of your User ID and Log-on Password, please contact our customer service counter 05-241 9800 or 03-2282 7308; or send email to [email protected] or [email protected] .

    4. What happens if I forget my Log-on Password or trading PIN?

    Please follow the steps below to retrieve the new Log-on Password or Trading PIN:

    1.    Click on "Forgot Password" button on the home page or "Forgot PIN" button after logging in

    2.    Key-in User ID and answer the hint question correctly.

    3.    The system will automatically generate a new temporary Log-on Password or Trading PIN, which will be sent to you via Email.

    5. What happens if I am unable to answer my hint question correctly?

    Please contact our customer service counter at 05 241 9800 or 03 2282 7308; or send email to [email protected] or [email protected] for assistance. Our customer service officer will contact you to go through some identity verification. Thereafter, a new temporary Log-on Password or Trading PIN will be sent to you via Email.

    Technical

    1. What are the minimum system requirements?

    The following are the requirements:

    Intel Core i3 Processors, 8 gigabyte (GB) of system memory (RAM);

    Recommended Intel Core i5 Processors, 16 gigabyte (GB) of system memory (RAM);

    Windows 10 and above;

    Google Chrome (latest version), Firefox (latest version), Microsoft Edge (latest version);

    Adobe Acrobat Reader 11.0 and above;

    The monitor resolution should be at least 1366 x 768 for better viewing

    2. I can access to M&A Online from home but not from office?

    The problem could be due to internal set up of your company’s network. A company network is usually installed with firewall or proxy server to keep the company network secured and prevent access to unauthorized websites. To enable access to M&A Online, please ask your company's network administrator to include www.mnaonline.com.my in the list of authorized websites.

    3. System does not show real-time quotes?

    The delay in stock prices could be due to the following factors:

    Your PC and modem specification play an important role when conducting eTrading. To ensure efficient and smooth running of the system, the minimum requirements for the PC and modem must be adhered to.

    Bad connection and slow data transmission speed. This problem is normally attributed to the quality of your telephone line, the Internet traffic condition, or the quality of service provided by your ISP.

    4. How do I know if pop-up blocker program is blocking my access to mnaonline?

    To take full advantage of all features of eTrading, pop-up blockers need to be disabled.

    There are many pop-up blockers available on the market. Many other browsers, such as Microsoft Edge, Firefox, Opera and Google Chrome also have built-in pop-up blockers.

    Disabling Microsoft Edge’s Pop-up Blocker
    Go to Settings and more … at the top of your browser
    Select Settings > Cookies and site permissions
    Under All permissions, select Pop-ups and redirects
    Turn on the Block (recommended) toggle

    Disabling Firefox’s Pop-up Blocker
    Go to Options
    Click on Privacy & Security
    Scroll down to Permissions
    Untick Block Pop-up windows

    Disabling Opera’s Pop-up Blocker
    Go to tools
    Select Preferences
    Click on Windows
    Select Open all pop-ups in Pop-ups list

    Disabling Google Toolbar’s Pop-up Blocker
    Click the three dot menu icon at the top-right corner
    Select Settings
    Click Privacy and Security in the left panel
    Click Site Settings under Privacy and security section
    Click on Pop-ups and redirects
    Turn the toggle for Pop-ups and redirects off

    General

    1. What is M&A online?

    M&A online is an internet stock trading system that enables you to trade in local stocks market of Bursa Malaysia Securities Berhad from any corners of the world. You may send orders and access to your trading account information online at any time.

    2. What are the salient features of M&A online?

    Intelligent Buy and Sell Applet

    Order entry and amendment request

    Standing instruction for order management

    Order revision and cancellation

    Real time stock prices, indices, news and intraday chart of Bursa Malaysia Securities Berhad

    Favorite stock watchlist

    Historical stock information and charting

    Current position of your portfolio

    Historical and latest transaction information of your account

    Insufficient stock alert for your sell order

    Current market news and corporate announcements

    Receive your business done report via email

    Straight Through Processing order (also known as “Direct Market Access”)-subject to Company’s approval

    3. What will be the fees/charges to subscribe to M&A online?

    Currently, the M&A online is provided absolutely FREE of charge! However, we reserve the right to impose any charges for the usage of service in future.

    4. What type of transaction is allowed through M&A online?

    You may send normal market orders through M&A online. Off market orders such as married deal and crossing are not available at this moment.

    5. Can I send an odd lot order through M&A online?

    Yes, you may send an odd lot order online.

    6. If I have more than one trading account with M&A, can I request all my trading accounts to be linked to M&A online?

    Yes. You may request all your trading accounts with us to be linked to M&A online.

    7. Can a corporate client subscribe to M&A online?

    Yes. We require the company to submit a separate company’s resolution for online trading.

    8. If I am using M&A online service, can I still give an order to my Dealer’s Representative through phone?

    Yes. The orders given to your Dealer’s Representative will be reflected online. You may view the order in the “Order Detail” screen under the “Order Source” column. Phone orders are indicated as “P”.

     

    Opening Share Trading Acount with M&A

    1. How do I trade via M&A online?

    To be able to trade via M&A online, you need to maintain a CDS (Central Depository System) and trading account with us.

    a. Existing Client
    If you are an existing client of us, please access to our M&A online website to register online. Print the Online Agreement, sign and forward the agreement to your Dealer’s Representative or our customer service counter as address below:
     

    Principal Office (HQ)
    No. 45-1
    The Boulevard, Mid Valley City,
    Lingkaran Syed Putra,
    59200 Kuala Lumpur, Malaysia
    Tel : 603 - 2282 7308
    Fax : 603 - 2283 1019
    Email : [email protected]


    Ipoh Branch
    5th & 6th Floor and Unit 8A,
    M&A Building,
    52A Jalan Sultan Idris Shah,
    30000 Ipoh,
    Perak Darul Ridzuan, Malaysia
    Tel : 605 - 241 9800
    Fax : 605 - 255 1015
    Email : [email protected]


    Johor Bahru Branch
    Suite 5.3A, Level 5, Menara Pelangi
    Jalan Kuning, Taman Pelangi
    80400 Johor Bahru, Johor, Malaysia
    Tel : 607 - 338 1233
    Fax : 607 - 333 1088
    Email : [email protected]


    Kuchai Branch
    22A-1 & 22A-2, Jalan Kuchai Maju 1
    Kuchai Entrepreneurs’ Park
    58200 Kuala Lumpur, Malaysia
    Tel : 603 - 7983 9890
    Fax : 603 - 7983 9860
    Email : [email protected]


    Penang Branch
    138-01-08, Anson Cube
    Jalan Anson, 10400 Georgetown
    Pulau Pinang, Malaysia
    Tel : 604 - 226 3878
    Fax : 604 - 226 2738
    Email : [email protected]


    Taman Kheng Tian Branch
    9-1-33, Taman Kheng Tian, Jalan Van Praagh,
    11600 Georgetown
    Pulau Pinang, Malaysia
    Tel : 604 - 288 8788
    Fax : 604 - 609 0919
    Email : [email protected]
     

     

    b. Not a client yet
    You may apply online and our customer service officer will get in touch with you for the necessary forms and documents to be completed.

    2. What are the documents required to be submitted when applying to subscribe to M&A online trading?

    a. Existing client

    Online Trading Agreement

    b. New client

    M&A Individual Account Application Form and supporting documents (3 legible copies of I/C, Form J/EA. Latest 3 months salary slips or bank statements)

    Bursa Malaysia CDS Account Form (FMN070) , RM10.00 account opening fee (waived by us on case to case basis)

    bank statement or other form of supporting document acceptable by Bursa Malaysia Depository Sdn Bhd.

    3. What type of trading account can I open with M&A?

    We offer normal, securitized and margin account. You may contact your Dealer’s Representative or our customer service officer for more information.

    4. I am a foreign citizen, can I use the M&A online trading service?

    Yes, you may open a trading account with us and a CDS account with Bursa Malaysia Depository Sdn Bhd to trade in securities listed on Bursa Malaysia Securities Berhad.

    * Note:
    You need to comply with Bank Negara Malaysia’s foreign exchange rules and regulations.

    5. Can I utilize the online trading facility immediately after I have submitted the online trading application?

    Your online trading account will be activated within 2-3 working days once we received your duly signed and completed documents.

    6. Will I receive any notification from M&A upon activation of my online account?

    Yes. You will receive a notification through your email account.

    Settlement

    1. When do I need to pay for my PURCHASE contract?

    All purchase contracts must be settled on T+2 (before 2.00p.m) in accordance with Bursa Malaysia Securities Berhad’s FDSS rules.

    Note :
    T day is the day on which shares are bought/sold.

    2. How do I make payment for my PURCHASE contract?

    a. Payment through our counters
    You may issue a cheque payable to M&A Securities Sdn Bhd for your account name and forward your cheque to your Dealer’s Representative or drop by to our counters to make the payment.

    b. Payment via direct bank-in
    Alternatively you may bank in your payment to any of our bank accounts stated below:

    For Ipoh clients

    No. Bank Bank Account Number
    1. Maybank Berhad 5080-1070-0650
    2. Maybank 2u.Com 5144-8612-2388
    3. Public Bank Berhad 3092-6564-16
    4. Hong Leong Bank Berhad 048-00211394
    5. RHB Bank Berhad 2080-1600-1327-46
    6. Alliance Bank Malaysia Berhad 08018-001000-9261
    7. CIMB Bank Berhad 8004-9388-43

    For Kuala Lumpur Principal Office and Penang clients

    No. Bank Bank Account Number
    1. Maybank Berhad 5144-8610-4023
    2. Maybank 2u.Com 5144-8612-2388
    3. Public Bank Berhad 3118-7007-26
    4. Alliance Bank Malaysia Berhad 08018-001000-9261
    5. CIMB Bank Berhad 8006-2003-06
    6. Hong Leong Bank Berhad 048-00211394

    For Johor Bahru clients

    No. Bank Bank Account Number
    1. Maybank Berhad 5144-8610-4023
    2. Maybank 2u.Com 5144-8612-2388
    3. Public Bank Berhad 3118-7007-26
    4. CIMB Bank Berhad 8006-2003-06
    5. RHB Bank Berhad 2010-7100-1712-40
    6. Hong Leong Bank Berhad 048-00211394

    Reminder :
    a. All cheques must be made payable to "M & A Securities Sdn Bhd for Clients' Name"

    b. Please indicate your client number and payment details on the bank-in slip and fax it to us at fax numbers below or alternatively you may inform your Dealer’s Representative.

    c. Please be reminded that it’s best practice to take the measures below when making payment to us via cheque deposits or transfer monies to our Clients’ Trust account(s) for purposes of settling outstanding position/trust in your trading account :
    i. To provide the bank-in slip of cheque banked-in/evidence of monies transferred to our Operations Department directly;
    ii. To confirm details of cheque banked-in or monies transferred with our Operations Department directly;
    iii. Double check the official receipts issued/setoff receipts/monthly statement sent to you and inform our Operations Department immediately if there is any discrepancy.
    The above measures will better safeguard your interest and assist us in updating of money received promptly.
    Please contact our Operations Department in respective branches below if you have any queries:
    Kuala Lumpur and Kuchai Branch : 03-2282 1820 (Tel) 03-2283 1019 (Fax)
    Ipoh Branch : 05-241 9800 (Tel) 05-255 1015 (Fax)
    Johor Bahru Branch : 07-338 1233 (Tel) 07-333 1088 (Fax)
    Penang Branch : 04-226 3878 (Tel) 04-226 3738 (Fax)

    d. Payment via online banking
    You may effect online funds transfer through www.pbebank.com.my or www.maybank2u.com.my
     

    3. What happens if I miss the T+2 cut-off time payment for my purchase contract?

    Your shares will be force sold on T+3.

    4. When will I receive my sale proceeds for my SELL contract?

    All delivered sell contracts will be paid on T+2 (by 2.00p.m) in accordance with the Bursa Malaysia Securities Berhad’s FDSS rules.

    5. What happens if I have sold the shares and I do not have sufficient shares in my account?

    Your trade will be bought-in on T+2 or cash settled on T+3 if the buying-in is unsuccessful.

    Note:
    Shortselling is an offence in accordance with Capital Markets And Services Act 2007 (Act 671)

    6. What are the transaction costs that I have to pay for online trades?

    a. Commission
    Commission is at a discount to the normal rate.

    b. Clearing Fee
    Clearing fee for on-market transaction is 0.03% of contract value (maximum is RM1,000.00)

    c. Stamp Duty

    Category Instrument Stamp Duty
    (a)   Shares or stock Ordinary share, Preference share, Loan Stock, Exchange Traded Bond & Sukuk Bond RM1.50 for every RM1,000 or fractional part of RM1,000 of value, subject to maximum of RM1,000
    (b)  Marketable securities Company warrant, Structured warrant, Right (OR, LR), REIT, Closed End Fund, Stapled Securities RM1.00 for every RM1,000 or fractional part of RM1,000 of value, subject to maximum of RM200
    Online Security

    1. How secure is M&A Online trading site?

    M&A Online is secured by the following security technologies to protect your information:

    Secure Socket Layer (128 bit SSL) encryption technology

    Firewall protection

    User ID and Password protection

    Security Trading PIN which is created and only known by you

    2. What can I do to safekeep the security of my account?

    Below are a few recommended precautions that you may wish to take:

    Change your password regularly

    Do not allow any third party to register online on your behalf

    Do not reveal your password/PIN to anyone

    Do not write down your password/PIN where someone can find or figure out

    Always remember to logoff the system when you are away from your PC

    3. What happens if I fail to log in after several attempts?

    Your User ID and Log-on Password will be blocked and access to the restricted pages will be suspended after three unsuccessful log-ins. For immediate release of your User ID and Log-on Password, please contact our customer service counter 05-241 9800 or 03-2282 7308; or send email to [email protected] or [email protected] .

    4. What happens if I forget my Log-on Password or trading PIN?

    Please follow the steps below to retrieve the new Log-on Password or Trading PIN:

    1.    Click on "Forgot Password" button on the home page or "Forgot PIN" button after logging in

    2.    Key-in User ID and answer the hint question correctly.

    3.    The system will automatically generate a new temporary Log-on Password or Trading PIN, which will be sent to you via Email.

    5. What happens if I am unable to answer my hint question correctly?

    Please contact our customer service counter at 05 241 9800 or 03 2282 7308; or send email to [email protected] or [email protected] for assistance. Our customer service officer will contact you to go through some identity verification. Thereafter, a new temporary Log-on Password or Trading PIN will be sent to you via Email.

    Technical

    1. What are the minimum system requirements?

    The following are the requirements:

    Intel Core i3 Processors, 8 gigabyte (GB) of system memory (RAM);

    Recommended Intel Core i5 Processors, 16 gigabyte (GB) of system memory (RAM);

    Windows 10 and above;

    Google Chrome (latest version), Firefox (latest version), Microsoft Edge (latest version);

    Adobe Acrobat Reader 11.0 and above;

    The monitor resolution should be at least 1366 x 768 for better viewing

    2. I can access to M&A Online from home but not from office?

    The problem could be due to internal set up of your company’s network. A company network is usually installed with firewall or proxy server to keep the company network secured and prevent access to unauthorized websites. To enable access to M&A Online, please ask your company's network administrator to include www.mnaonline.com.my in the list of authorized websites.

    3. System does not show real-time quotes?

    The delay in stock prices could be due to the following factors:

    Your PC and modem specification play an important role when conducting eTrading. To ensure efficient and smooth running of the system, the minimum requirements for the PC and modem must be adhered to.

    Bad connection and slow data transmission speed. This problem is normally attributed to the quality of your telephone line, the Internet traffic condition, or the quality of service provided by your ISP.

    4. How do I know if pop-up blocker program is blocking my access to mnaonline?

    To take full advantage of all features of eTrading, pop-up blockers need to be disabled.

    There are many pop-up blockers available on the market. Many other browsers, such as Microsoft Edge, Firefox, Opera and Google Chrome also have built-in pop-up blockers.

    Disabling Microsoft Edge’s Pop-up Blocker
    Go to Settings and more … at the top of your browser
    Select Settings > Cookies and site permissions
    Under All permissions, select Pop-ups and redirects
    Turn on the Block (recommended) toggle

    Disabling Firefox’s Pop-up Blocker
    Go to Options
    Click on Privacy & Security
    Scroll down to Permissions
    Untick Block Pop-up windows

    Disabling Opera’s Pop-up Blocker
    Go to tools
    Select Preferences
    Click on Windows
    Select Open all pop-ups in Pop-ups list

    Disabling Google Toolbar’s Pop-up Blocker
    Click the three dot menu icon at the top-right corner
    Select Settings
    Click Privacy and Security in the left panel
    Click Site Settings under Privacy and security section
    Click on Pop-ups and redirects
    Turn the toggle for Pop-ups and redirects off