M&A

1.

What is M&A online?

2.

What are the salient features of M&A online?

3.

What will be the fees/charges to subscribe to M&A online?

4.

What type of transaction is allowed through M&A online?

5.

Can I send an odd lot order through M&A online?

6.

If I have more than one trading account with M&A, can I request all my trading accounts to be linked to M&A online?

7.

Can a corporate client subscribe to M&A online?

8.

If I am using M&A online service, can I still give an order to my Dealer’s Representative through phone?

1.

What is M&A online?

M&A online is an internet stock trading system that enables you to trade in local stocks market of Bursa Malaysia Securities Berhad from any corners of the world. You may send orders and access to your trading account information online at any time.

2.

What are the salient features of M&A online?

• Intelligent Buy and Sell Applet
• Order entry and amendment request
• Standing instruction for order management
• Straight through order revise and cancellation
• Real time stock prices, indices, news and intraday chart of Bursa Malaysia Securities Berhad
• Favorite stock watchlist
• Stock alert via email or SMS
• Historical stock information and charting
• Current position of your portfolio
• Historical and latest transaction information of your account
• Insufficient stock alert for your sell order
• Current market news and corporate announcements
• Instant messaging with your Dealer's Representative
• Receive your business done report via email
• Chinese version of real time stock prices, indices 

3.

What will be the fees/charges to subscribe to M&A online?

Currently, the M&A online is provided absolutely FREE of charge! However, we reserve the right to impose any charges for the usage of service in future.

4.

What type of transaction is allowed through M&A online?

You may send normal market orders through M&A online. Direct Market orders such as married deal and crossing are not available at this moment.

5.

Can I send an odd lot order through M&A online?

Yes, you may send an odd lot order online.

6.

If I have more than one trading account with M&A, can I request all my trading accounts to be linked to M&A online?

Yes. You may request all your trading accounts with us to be linked to M&A online.

7.

Can a corporate client subscribe to M&A online?

Yes. We require the company to submit a separate company’s resolution for online trading.

8.

If I am using M&A online service, can I still give an order to my Dealer’s Representative through phone?

Yes. The orders given to your Dealer’s Representative will be reflected online .You may view the order in the “Order Status” screen under the “Order No” column. Phone orders are indicated as “P”.

1.

How do I trade via M&A online?

2.

What are the documents required to be submitted when applying to subscribe to M&A online trading?

3.

What type of trading account can I open with M&A?

4.

I am a foreign citizen, can I use the M&A online trading service?

5.

Can I utilize the online trading facility immediately after I have submitted the online trading application?

6.

Will I receive any notification from M&A upon activation of my online account?

1.

How do I trade via M&A online?

To be able to trade via M&A online, you need to maintain a CDS (Central Depository System) and trading account with us.

a. Existing Client

If you are an existing client of us, please access to our M&A online website to register online.   Print the Online Agreement, sign and forward the agreement to your Dealer’s Representative or our customer service counter as address below:

Principal office (HQ)
M&A Building,
52A Jalan Sultan Idris Shah,
30000 Ipoh,
Perak Darul Ridzuan, Malaysia
Tel: 605 - 241 9800 Fax: 605 – 255 1015
email : info@mna.com.my

 Kuala Lumpur Branch
 Level 1 – 3, No. 45 & 47, The Boulevard,
 Mid Valley City, Lingkaran Syed Putra,

 59200 Kuala Lumpur, Malaysia
 Tel: 603 - 2282 7308 Fax: 603 -2283 1019

 email : infokl@mna.com.my

b. Not a client yet

You may apply online and our customer service officer will get in touch with you for the necessary forms and documents to be completed.

2.

What are the documents required to be submitted when applying to subscribe to M&A online trading?

a.     Existing client

• Online Trading Agreement

b.    New client

• M&A Individual Account Application Form and supporting documents (3 legible copies of I/C, Form J/EA. Latest 3 months salary slips or bank statements)

• Bursa Malaysia Depository Application for Opening of Account Form (FMN010) , Specimen Signature Cards (2 copies), RM10 account opening fee (waived by us on case to case basis)

• Client On Line Trading Agreement 

3.

What type of trading account can I open with M&A?

We offer normal, securitized and margin account. You may contact your Dealer’s Representative or our customer service officer for more information.

4.

I am a foreign citizen, can I use the M&A online trading service?

Yes, you may open a trading account with us and a CDS account with Bursa Malaysia Securities Depository to trade in securities listed on Bursa Malaysia Securities Berhad.

* Note: You need to comply with Bank Negara Malaysia’s foreign exchange rules and regulations.

5.

Can I utilize the online trading facility immediately after I have submitted the online trading application?

Your online trading account will be activated within 2-3 working days once we received your duly signed and completed documents.

6.

Will I receive any notification from M&A upon activation of my online account?

Yes. You will receive a notification through your email account.

1.

How secure is my information?

2.

How do I make payment for my PURCHASE contract?

3.

What happens if I miss the T+3 cut-off time payment for my purchase contract?

4.

When will I receive my sale proceeds for my SELL contract?

5.

What happens if I have sold the shares and I do not have sufficient shares in my account?

6.

What are the transaction costs that I have to pay for online trades?

1.

How secure is my information?

All purchase contracts must be settled on T+3 (before 12.30p.m) in accordance with Bursa Malaysia Securities Berhad’s FDSS rules.

Note : T day is the day on which shares are bought/sold.

2.

How do I make payment for my PURCHASE contract?

a.     Payment through our counters

You may issue a cheque payable to M&A Securities Sdn Bhd for your account name and forward your cheque to your Dealer’s Representative or drop by to our counters to make the payment. We accept cash payment as well.

b.    Payment via direct bank-in

Alternatively you may bank in your payment to any of our bank accounts stated below:

For Ipoh clients

For Kuala Lumpur Branch’s clients

            Note :

* All cheques must be made payable to “M&A Securities Sdn Bhd for Clients’ Name"

* Please indicate your client number and payment details on the bank-in slip and fax it to us at 605-2536 770 (for Ipoh client) or 603-2283 1019 ( for KL Branch’s client) or alternatively you may inform your Dealer’s Representative.

c.     Payment via online banking

You may effect online funds transfer through www.pbebank.com .

3.

What happens if I miss the T+3 cut-off time payment for my purchase contract?

Your shares will be force sold on T+4.

4.

When will I receive my sale proceeds for my SELL contract?

All delivered sell contracts will be paid on T+3 (by 12.30p.m) in accordance with the Bursa Malaysia Securities Berhad’s FDSS rules.

5.

What happens if I have sold the shares and I do not have sufficient shares in my account?

Your trade will be bought-in on T+3.

Note:

Shortselling is an offence in accordance with Capital Markets And Services Act 2007 (Act 671).

6.

What are the transaction costs that I have to pay for online trades?

a.      Commission

      Commission is up to 50% discount of normal rate.

Minimum commission is RM12.00 per contract for online trades. For loans securities, the minimum commission is RM2.00

b.      Clearing Fee

Clearing fee for on-market transaction is 0.03% of contract value (maximum is RM1,000.00)

c.      Stamp Duty

Stamp duty is RM1.00 for RM1,000.00 or fraction part of contract value (maximum is RM200.00)

1.

How secure is M&A Online trading site?

2.

What can I do to safekeep the security of my account?

3.

What happens if I fail to log in after several attempts?

4.

What happens if I forget my Log-on Password or trading PIN?

5.

What happens if I am unable to answer my hint question correctly?

1.

How secure is M&A Online trading site?

M& A Online is secured by the following security technologies to protect your information: 

• Secure Socket Layer (128 bit SSL) encryption technology 

• Firewall protection 

• User ID and Password protection 

• Security Trading PIN which is created and only known by you 

2.

What can I do to safekeep the security of my account?

Below are a few recommended precautions that you may wish to take: 

• Change your password regularly 

• Do not allow any third party to register online on your behalf 

• Do not reveal your password/PIN to anyone 

• Do not write down your password/PIN where someone can find or figure out 

• Always remember to logoff the system when you are away from your PC 

3.

What happens if I fail to log in after several attempts?

Your User ID and Log-on Password will be blocked and access to the restricted pages will be suspended after three unsuccessful log-ins. For immediate release of your User ID and Log-on Password, please contact our customer service counter 05-241 9800 or 03-2282 7308 send email to info@mna.com.my or infokl@mna.com.my.

4.

What happens if I forget my Log-on Password or trading PIN?

Please follow the steps below to retrieve the new Log-on Password or Trading PIN:

  1.   Click on "Forgot Password" button on the home page or "Forgot PIN" button

        after logging in.

  2.   Key-in User ID and answer the hint question correctly.

  3.   The system will automatically generate a new temporary Log-on Password

        or Trading PIN, which will be sent to you via Email.

5.

What happens if I am unable to answer my hint question correctly?

Please contact our customer service counter at 05 241 9800 or 03 2282 7308 or send email to info@mna.com.my or infokl@mna.com.my for assistance. Our customer service officer will contact you to go through some identity verification. Thereafter, a new temporary Log-on Password or Trading PIN will be sent to you via Email.

1.

What are the minimum system requirements?

2.

I've already logged on but I cannot view the prices quotes. The background is in grey color. What should I do?

3.

How do I check whether Java Runtime Environment and Microsoft Java Virtual Machine have been installed in my system?

4.

I can access to M&A Online from home but not from office?

5.

System does not show real-time quotes?

6.

How do I know if pop-up blocker program is blocking my access to MNAOnline website?

1.

What are the minimum system requirements?

The following are the requirements: 

• Internet enable PC or Notebook with Pentium III and at least 128 MB of RAM

• Windows XP or above 

• Minimum 56 Kbps modem 

• Microsoft Internet Explorer version 6 Service Pack 1 

• Java Runtime Environment (JRE 1.6.X) 

• Chinese Font File if you wish to conduct online in Chinese 

• Adobe Acrobat Reader 8.0 and above 

• The monitor resolution should be at least 1024 x 768 for better viewing

The required softwares may be downloaded from the home page.

2.

I've already logged on but I cannot view the prices quotes. The background is in grey color. What should I do?

Please ensure that Java Runtime Environment (JRE 1.6.X) is installed.

3.

How do I check whether Java Runtime Environment and Microsoft Java Virtual Machine have been installed in my system?

To test that Java is installed and working properly on your computer, run this http://java.com/en/download/help/testvm.xml

4.

I can access to M&A Online from home but not from office?

The problem could be due to internal set up of your company’s network. A company network is usually installed with firewall or proxy server to keep the company network secured and prevent access to unauthorized websites. To enable access to M&A Online, please ask your company's network administrator to include www.mnaonline.com.my in the list of authorized websites.

5.

System does not show real-time quotes?

The delay in stock prices could be due to the following factors:

• Your PC and modem specification play an important role when conducting eTrading. To ensure efficient and smooth running of the system, the minimum requirements for the PC and modem must be adhered to.

• Line, the Internet traffic condition, or the quality of service provided by your ISP.

• Bad connection and slow data transmission speed. This problem is normally attributed to the quality of your telephone 

6.

How do I know if pop-up blocker program is blocking my access to MNAOnline website?

To take full advantage of all features of eTrading, pop-up blockers need to be disabled. There are many pop-up blockers available on the market. If you are using Microsoft XP with Service Pack 2, then your version of Internet Explorer is equipped with a built-in pop-up blocker. Many other browsers, such as Mozilla, Firefox, and Opera, also have built-in pop-up blockers. Similarly if you use a toolbar, such as Google Toolbar or Yahoo Toolbar.

Disabling Internet Explorer's Pop-up Blocker

• Go to Tools

• Click on Pop-up Blocker

• Select Turn Off Pop-up Blocker

Disabling Firefox's Pop-up Blocker

• Go to Tools

• Click on Options

• Select Web Features

• Uncheck the Block Popup Windows box

• Click OK

Disabling Opera's Pop-up Blocker

• Go to Tools

• Click on Quick Preferences

• Select open all pop-ups.

Disabling Google Toolbar's Pop-up Blocker

• Click on Options

• UN-Check the Popup Blocker Box

• Click OK

Disabling Yahoo Toolbar's Pop-up Blocker

• Click on the small picture of a window with a shield

• Select Enable Pop-Up Blocker